Implementation of AI Calling Agent for Zet App's Credit Builder Product

AI Onboarding Agents and AI Customer Re-Activation Agents Implementation at
Apna Jobs

Company Overview

Zet App is a rapidly growing fintech platform offering innovative financial products designed to help individuals build and improve their credit scores. Their flagship product, the Credit Builder solution, offers easy access to a secured credit line for first-time credit users, aiming to assist them in building a strong credit history.

Key offerings:

  • Credit Builder product for first-time credit users

  • Quick approvals and flexible repayment terms

  • Digital-first experience for seamless onboarding

  • Educational resources to help users understand credit management

Apna Jobs is a leading hiring platform that connects job seekers with employers. To improve onboarding and customer reactivation, Apna Jobs implemented AI-powered calling agents developed by RevRag.AI, an AI solutions provider for revenue teams.

Enterprise Challenges

Before implementing the AI-powered calling agent, Zet App faced several challenges in reaching and converting potential customers:

Inefficient Lead Qualification: The manual outreach process was time-consuming, leading to lower conversion rates

High Operational Costs: Relying on human agents for lead engagement was resource-intensive and costly

Scalability Limitations: Managing larger volumes of leads became increasingly difficult without increasing staffing levels.

Lead Engagement Delays: Manual engagement led to longer wait times for customers, affecting the overall experience and conversion potential.

AI Solution by RevRag.AI

Manual engagement led to longer wait times for customers, affecting the overall experience and conversion potential.

  • Automate Lead Engagement: Efficiently engage leads with personalized, automated calls, improving the speed and quality of interactions.

  • Increase Conversion Rates: Deliver quick, accurate information to leads, guiding them through the product and improving the likelihood of conversion.

  • Reduce Operational Costs: Minimize reliance on human agents, reducing staffing expenses while maintaining high-quality interactions.

  • Scale Outreach Efforts: Handle a larger volume of leads without adding additional staff, allowing for growth with minimal overhead.

Key Results & Impact

The AI Calling Agent implementation resulted in substantial improvements:

Average Time to Qualify Lead

Average Time to Qualify Lead

Before

Before

>2 hrs

>2 hrs

After

After

15 mins

15 mins

80% reduction in time

Improvement by 60 % reduction

in time

Conversion Rate

Improvement

Before

Before

Low

After

After

2X High

Growth by 200%

Improvement by 300% Growth.


Operational

Costs

Operational

Costs

Before

Before

High

High

After

After

3X low

3X low

Major Cost Savings

Significant cost savings achieved

Major Cost Savings

Strategic Benefits of AI Implementation

Enhanced Efficiency:

  • Automated calls reduced the time spent on manual lead qualification, resulting in faster engagement with potential customers.

  • Improved efficiency and accuracy in processing leads, significantly shortening the qualification timeline.

Increased Productivity:

  • By providing faster responses and addressing leads' concerns in real-time, the AI system helped increase the conversion rate by 200%.

Cost Savings:

  • The automated calling system drastically lowered operational costs, reducing the dependency on human agents for lead qualification and follow-ups.

Scalability:

  • The AI system was able to handle larger volumes of leads without increasing staffing, allowing Zet App to scale its outreach efforts effectively.

Improved Customer Experience:

  • The AI calling agent provided prompt, personalized responses, leading to a smoother and more satisfying experience for leads.

Conclusion & Future Outlook

Zet App's implementation of RevRag.AI’s AI Calling Agent has dramatically improved the efficiency of its outreach process. With a 2X improvement in conversion rates and significant cost savings, the AI-driven approach has been a major success.

Looking ahead, Zet App plans to further expand the use of AI to optimize other aspects of its customer engagement and onboarding processes, continuing to enhance both operational efficiency and customer satisfaction.

Zet App's implementation of RevRag.AI’s AI Calling Agent has dramatically improved the efficiency of its outreach process. With a 59% improvement in conversion rates and significant cost savings, the AI-driven approach has been a major success.

Looking ahead, Zet App plans to further expand the use of AI to optimize other aspects of its customer engagement and onboarding processes, continuing to enhance both operational efficiency and customer satisfaction.

Revolutionize Your Revenue Teams with a
Futuristic AI Workforce

Our AI Agents enable AI Calling and seamless multi-channel engagement, ensuring efficient and intelligent customer experience.

Revolutionize Your Revenue Teams with a
Futuristic AI Workforce

Our AI Agents enable AI Calling and seamless multi-channel engagement, ensuring efficient and intelligent customer experience.

Revolutionize Your Revenue Teams with AI Agents

Our AI Agents enable AI Calling and seamless multi-channel engagement, ensuring efficient and intelligent customer experience.

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