Terms and Conditions

Last Updated: March 12, 2025

Welcome to RevRag.AI (RevRag AI Technologies Private Limited). By accessing and using our website (www.revrag.ai) and services, you agree to comply with the following terms and conditions. If you do not agree to these terms, please refrain from using our website and services.


1. Definitions

1.1 Company: Refers to RevRag AI Technologies Private Limited, which provides AI-powered solutions for Sales, Onboarding, and Customer Support teams.

1.2 User: Any individual, company, or entity accessing or using RevRag.AI’s services, including but not limited to customers, partners, and visitors of the website.

1.3 Services: The AI-powered software solutions, tools, and support provided by RevRag.AI, including but not limited to AI calling, automation, and multi-channel engagement features.

1.4 Confidential Information: Any proprietary, sensitive, or non-public data shared between the Company and the User, including but not limited to business plans, software, processes, financial information, and client lists.

1.5 Disclosing Party: The entity sharing confidential information under this Agreement.

1.6 Receiving Party: The entity receiving confidential information under this Agreement and bound to protect its confidentiality.


2. Use of Services

2.1 Access to Services: Users are granted a non-exclusive, non-transferable, and revocable license to access and use the services provided by RevRag.AI in accordance with these Terms.

2.2 User Obligations: Users must ensure that all information provided is accurate and up-to-date. Any fraudulent, misleading, or inaccurate information may result in suspension or termination of access.

2.3 Prohibited Uses: Users shall not:

  • Copy, distribute, or modify any part of the services without prior written consent.

  • Use the services for any unlawful, unethical, or unauthorized activities.

  • Attempt to reverse-engineer, hack, or disrupt the services.

  • Share their login credentials or allow unauthorized access to the services.

2.4 Modification of Services: RevRag.AI reserves the right to modify, update, or discontinue any part of the services at any time. If a service is discontinued, users may receive a refund or substitute service at the discretion of RevRag.AI.


3. Confidentiality

3.1 Protection of Confidential Information: The Receiving Party agrees to:

  • Maintain confidentiality of all disclosed information and use it solely for business engagement with RevRag.AI.

  • Prevent unauthorized access, disclosure, or misuse of confidential information.

  • Ensure that employees or third parties who gain access to confidential information are also bound by confidentiality obligations.

3.2 Exceptions to Confidentiality: Confidentiality obligations do not apply if:

  • The information was already publicly available before disclosure.

  • The information was independently developed by the Receiving Party without reference to the disclosed information.

  • Disclosure is required by law, regulation, or legal authority.

3.3 Return or Destruction of Information: Upon termination of this Agreement or upon written request, the Receiving Party shall promptly return or destroy all Confidential Information and provide a written certification of compliance.


4. Data Protection & Privacy

4.1 Compliance with Laws: Users acknowledge that all personal data will be handled per applicable laws, including the Digital Personal Data Protection Act, 2023.

4.2 Security Measures: RevRag.AI implements reasonable technical and organizational measures to protect user data from unauthorized access, loss, or misuse.

4.3 User Responsibilities: Users must:

  • Ensure that they provide accurate and lawful personal data.

  • Not engage in any activity that compromises data security.

  • Immediately report any suspected data breach to RevRag.AI.

4.4 Limitation of Liability: RevRag.AI shall not be liable for any loss of data resulting from user negligence, cyberattacks, or force majeure events.


5. Ownership & Intellectual Property

5.1 Company’s Intellectual Property: All rights, titles, and interests in RevRag.AI’s services, including software, trademarks, AI models, and related content, remain the sole property of RevRag.AI.

5.2 User Restrictions: Users shall not:

  • Claim ownership over any part of the services.

  • Use RevRag.AI’s trademarks or brand assets without written permission.

  • Modify, copy, or create derivative works from RevRag.AI’s intellectual property.


6. Payment & Subscription Terms

6.1 Billing & Payments: All payments for services must be made in accordance with the selected plan or agreement. Late payments may result in service suspension or additional fees.

6.2 Refund Policy: Fees paid are non-refundable unless explicitly stated otherwise in a written agreement.

6.3 Changes in Pricing: RevRag.AI reserves the right to update pricing at its discretion. Users will be notified of any price changes before renewal or continued service usage.


7. Termination & Suspension

7.1 Grounds for Termination: RevRag.AI may terminate or suspend services if a user:

  • Violates these Terms.

  • Engages in fraudulent or illegal activities.

  • Fails to make payments as per the agreement.

7.2 Effects of Termination: Upon termination, users must immediately cease all use of the services, and any outstanding obligations must be fulfilled.

7.3 Survival Clause: Confidentiality obligations shall survive termination for two (2) years.


8. Dispute Resolution

8.1 Arbitration: Any disputes shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

8.2 Arbitration Venue: The seat of arbitration shall be Mumbai, India, and proceedings shall be conducted in English.

8.3 Binding Decision: The decision of the arbitrator shall be final and binding on both parties.


9. Liability & Disclaimer

9.1 No Warranty: Services are provided "as is" without warranties of any kind.

9.2 Limitation of Liability: RevRag.AI shall not be liable for indirect, incidental, or consequential damages arising from service use.

9.3 Indemnification: Users agree to indemnify and hold RevRag.AI harmless from any claims arising from misuse of services.


10. Miscellaneous

10.1 Force Majeure: RevRag.AI is not responsible for failure to perform due to unforeseen events such as natural disasters or government actions.

10.2 Severability: If any provision is found invalid, the remaining provisions remain enforceable.

10.3 Governing Law: This agreement is governed by Indian law.

10.4 Modification: RevRag.AI may update these terms at any time. Continued use of services implies acceptance of any modifications.


11. Contact Information

For inquiries, contact us at:

RevRag AI Technologies Private Limited
761, 19th Main Rd, Garden Layout, Sector 3, HSR Layout, Bengaluru, Karnataka 560102
Email: finance@revrag.ai
Website: www.revrag.ai

By using our services, you acknowledge and agree to these Terms of Use, Service & Confidentiality Agreement.

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