AI That Knows When to Hand Off
Set confidence thresholds, escalation triggers, and seamlessly transfer conversations to human agents with full context and zero friction for the customer.
See It In Action
How Human in the Loop Works
The best AI knows its limits. RevRag's escalation engine ensures the right queries always reach the right people.
Confidence Thresholds
Set the minimum confidence score at which the agent handles queries independently. Below that threshold, it routes to a human automatically.
Seamless Handoff
Transfers to human agents carry the full conversation history, user context, CRM data, and agent reasoning so customers never repeat themselves.
Escalation Rules
Define custom triggers: specific intents, keywords, sentiment scores, VIP customers, or regulatory topics that always route to a human.
Queue Management
When human agents are unavailable, the AI holds the conversation, keeps the customer informed, and transfers the moment an agent is free.
Escalation Scenarios
Configure escalation rules for any situation. The agent handles the rest.
Compliance Queries
Regulatory or legal questions are always routed to a human agent for review before responding.
High-Value Customers
Segment-based escalation ensures premium customers always reach a human when they need one.
Negative Sentiment
Frustrated or distressed customers are flagged and escalated before the situation escalates further.
Dispute Resolution
Transaction disputes and complaints trigger human review automatically, with full transaction context attached.
Custom Intent Rules
Define any intent investment advice, account closure, fraud reports as an automatic escalation trigger.
SLA Monitoring
Human-handled escalations are tracked against SLAs in the RevRag dashboard for team accountability.
AI and human, working as one
The best outcomes come from AI handling volume and humans handling what matters. RevRag makes that seamless.
Book a Demo