Welcome to Revrag.ai! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.revrag.ai/ (Vwelly Technologies Private Limited), use our services, or interact with our AI agents for sales. 

Revrag.ai (Vwelly Technologies Private Limited)(“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy describes our practices in connection with information that we collect through our website, applications, and services provided by Revrag.ai in India, the USA, and worldwide.

 

1. Information We Collect

Information from Third-Party Sources: We may obtain information from third-party sources, such as data providers and integration parties, or from public sources and methods, such as information available on public APIs and the internet.

 

Information Submitted by Customers/Users: Customers and their users may provide a variety of information to us through the Service, including:

• Users’ contact and other personal information, such as name, email address, telephone number, job title, employer, and location.

• Information about our Customers’ business contacts, such as their contacts list or customer list.

• Other personal information, such as website visitor IP addresses, that our Customers submit to us through their use of our Service.

We may request additional information from Customers and their users to create, support, and maintain their account enabling access to the Services. All information referred to in this section is termed “Service Information.”

 

Information Collected Automatically: We also collect a variety of information automatically from visitors to our Website and Users of our Service, termed “Usage Information.” This includes:

• Information gathered through cookies, web server logs, web beacons, and JavaScript.

• Information such as device type, operating system, browser type, domain, system settings, language, country, and time zone.

• Information about interactions with our Website or Service.

Information from Marketing and Sales Activities: When you voluntarily fill in forms on our Website, such as requesting a demo or contacting sales, you provide personal information which may include your name, company name, job title, email address, country, state, phone number, and the content of your request. This information is termed “Marketing Information.”

 

2. Use of Collected Information

Service Information: We use Service Information to:

• Provide, evaluate, and improve the Service.

• Analyze Service usage.

• Administer and troubleshoot the Service.

• Create new products, services, and tools.

• Verify your identity and establish your account.

• Send you updates, emails, newsletters, and other information.

Usage Information: We use Usage Information to:

• Provide, evaluate, and improve the Service or Website.

• Analyse usage of the Service or Website.

• Administer and troubleshoot the Service or Website.

• Create new products, services, and tools.

• Verify your identity and establish your account.

• Send ads and perform analytics.

Marketing Information: We use Marketing Information to:

• Respond to your requests and provide requested information.

• Send you updates, emails, newsletters, and other information.

• For business, marketing, and training purposes.

Use of Google Workspace:

• APIs We use Google Workspace APIs exclusively to access emails, generate replies, and send those emails on behalf of our users. We do not use Google Workspace APIs for developing, improving, or training generalized artificial intelligence (AI) or machine learning (ML) models. Our services are limited to processing and managing emails as specified, ensuring that data from Google Workspace is used solely for these intended functions and not for any AI or ML-related purposes.

Additional Uses: We may use the collected information to:

• Keep the Service safe.

• Investigate, prevent, or take action regarding unlawful or harmful activities, potential fraud, and violations of our Terms of Service.

 

3. Sharing Your Information

 

Service Information: We may share Service Information with:

• Companies performing services for us, including advertising and data platforms, technical support, hosting providers, billing support, and data enhancement platforms.

• Business and data partners.

• Our Customers as part of our Services.

Usage Information: We may share Usage Information with:

• Companies performing services for us, including advertising and data companies, technical support, hosting providers, billing support, and email service providers.

Marketing Information: We may share Marketing Information with:

• Companies performing services for us, including advertising and data companies, technical support, hosting providers, billing support, advertising, and marketing partners.

• Event sponsors or other third-party business partners.

General Sharing: We may share Service Information, Usage Information, and Marketing Information:

• With other members of our corporate family.

• To detect and address fraud, credit risk, security, or technical issues.

• When aggregated, anonymized, or de-identified.

• In connection with significant corporate events.

• When required by law or for legal processes.

• With appropriate consents or as permitted by law.

 

 

4. Security

We understand the importance of securing the information we collect and have adopted reasonable measures to protect your information. However, we cannot guarantee the elimination of all security risks or breaches. Please help us by using a strong, unique password, protecting your password, accessing our Service from secure devices, and notifying us of any unauthorised activity or breach.

 

5. Third-Party Links and Services

 

Our Service and Website may contain links to third-party websites, applications, and services, and may also contain cookies and other third-party content. These third parties may collect, use, and share information about you. We are not responsible for the content, security, or practices of any third parties. Please review their policies to understand how they handle your information.

 

6. Children

 

Our Service is not intended for use by minors. We do not knowingly collect Personal Information from individuals under the age of 16 years. In India, the age is read as 18 years. No personal information should be submitted by individuals under these ages.

 

7. Information for European Territory Residents: Our Legal Bases and Your Rights

 

Legal Basis: If you interact with our Service or Website within the European Economic Area, Switzerland, or the United Kingdom, our legal basis for processing personal information may include your consent, legitimate interest, compliance with legal obligations, or fulfilment of a contract.

European Residents’ Privacy Rights: Residents have the following rights under European data protection law:

• Access, correct, update, or request deletion of personal information.

• Object to or restrict our processing of personal information.

• Withdraw consent at any time.

• Complain to a data protection authority.

Data Retention: We retain personal information as long as it is useful and accurate. We delete personal information when no longer used, upon request, or as required by law.

 

8. International Transfers

 

Our Service and Website are hosted in the United States. By using our Service or Website, you may be transferring your personal information to the United States, where laws may be less stringent. We ensure compliance with applicable Indian laws and will not transfer personal information to prohibited countries.

 

9. Compliance with the Data Privacy Framework

 

Revrag.ai and its subsidiary comply with the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework. We adhere to the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF Principles, and the Swiss-U.S. DPF Principles for processing personal information received from the European Union, the United Kingdom, and Switzerland.

 

10. Changes to This Policy

 

This Privacy Policy may be updated from time to time. We will provide notice of changes by posting the updated Privacy Policy on our Website and including the date of the last update. If you disagree with the changes, please delete your account and avoid providing any information to us.

 

11. Contact Us

 

If you have any requests, questions, comments, or concerns regarding our Privacy Policy or practices, please contact us at privacy@revrag.ai or by mail at:

[Revrag.ai Address]

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Last Updated: 06 - 08 - 2024